FAQ

Q1: Are you a manufacturer or trading company?

A: We are a certified manufacturer with in-house capabilities including product design, surface treatment (painting), and full assembly services.

Q2: Can your products be customized to fit our specific requirements?

A: Absolutely. As a manufacturer, we specialize in providing tailored solutions, including dimensional adjustments, interface compatibility, and functional modifications to meet unique application needs.

Q3: What are your standard lead times?

A: Within 50 units: 1 week

   100 units and above: 15 working days

   200 units and above: 25 working days

  Customized solutions may require additional time, which will be communicated in advance

Q4: What is your MOQ and can you support small-batch trial orders?

A: Our standard MOQ is 1 unit for evaluation purposes. We actively encourage and support small-batch trial orders to help clients verify product quality and compatibility before full commitment.

Q5: How do you ensure quality control during production?

A: We implement a strict IQC/IPQC/OQC system with full-process inspections. Key components are traceable, and each critical production stage must pass our quality gate checks.

Q6: What certifications do your products and company hold?

A: We are ISO 9001:2015 certified. Our products also comply with international safety and EMC standards, holding CE certification. Other certifications can be discussed based on market requirements.

Q7: Do you provide pre-order samples? What's the availability?

A: Yes, we provide evaluation samples for quality verification.Processed within 3-5 business days for all sample requests. Available for both stocked and made-to-order items

Q8: How do you handle defective products?

A: We offer a 12-month warranty with replacement/refund for manufacturing defects, supported by our traceability system.

Q9: What are your payment terms?

A: Standard terms are 50% deposit with order, 50% balance before shipment. For long-term partners, we offer more flexible arrangements.

Q10: Which ports do you ship from?

A: Primarily Shanghai/Ningbo ports with optional air freight from Shanghai Pudong Airport.

Q11: Do you provide installation guides or maintenance training?

A: We supply detailed manuals with QR video guides, plus optional  remote assistance 

Q12: Do you provide spare parts and long-term technical support?

A: Yes, we guarantee a 5-year supply of core spare parts. Our technical support team is available for remote assistance and lifetime consultation.

Q13: What's your company location?

A: Our manufacturing base is located in Haian City, Jiangsu Province, China - a key industrial hub in Eastern China.